# Frequently Asked Questions

### Subscription Management

**How can I cancel my subscription?**\
You can cancel anytime; once canceled, you’ll lose access to Paxton. We offer month-to-month plans with no long-term commitments. Related Link: [Cancel Subscription](https://help.paxton.ai/help/other-topics/cancel-subscription)

**How do I change my subscription plan?**\
If the wrong plan is set, we will need to cancel, refund, and create a new subscription. Please reach out for support for assistance.

**Is there an Enterprise Option?**\
Yes, for those wanting to extend from an individual license we have enterprise packages avaliable. Please connect with our team and book a firm strategy call [here](https://meetings.hubspot.com/paxtonai/strategy-call?__hstc=139461932.ce454c30ee83877ca8672c9c25a90a4e.1762793202539.1772144118656.1772200626685.205&__hssc=139461932.4.1772200626685&__hsfp=b83f50aada8b2c06d4671c392d65e4ed).

**Can I switch between monthly and yearly plans?**\
Yes, switching is available, with the yearly plan providing a 50% discount. Reach out to <hello@paxton.ai> for more information on switching.

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### Billing & Payments

**What payment methods do you accept?**\
We accept Credit Cards, Debit Cards, Stripe Link, and direct bank payments.

**How long does it take to process a refund?**\
Refunds typically take 5-10 days to appear on your statement.

**What happens if my payment method is rejected?**\
Some payment method restrictions may cause issues. We do not accept ACH transfers, Cash App, or prepaid credit cards.

**Why is there a $499 authorization hold?**\
This is an authorization hold to validate your payment information, typically reversed immediately or within 3-5 days.

**Can I update my payment method on a canceled subscription?**\
Yes, you can reactivate your account and add a new payment method at checkout.

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### Account Management

**How do I change the email on my account?**\
Currently, it’s not possible to change your email. You may need to create a new account with the desired email.

**Will I retain access to my history if I cancel and renew later?**\
Yes, upon renewal, your history will be restored.

**How can I add additional users?**\
For organizational accounts, an admin can set up additional users directly.

**Is it possible to share documents with other users?**\
Sharing is available for users on an organization account.

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### Technical Support

**What should I do if I experience technical difficulties?**\
Please try logging out and back in. If the issue persists, contact support for assistance.

**How do I reset my login method from Google to email/password?**\
Contact support to initiate a transition with a password reset link.

**Can I use Paxton without an internet connection?**\
No, Paxton currently requires an active internet connection.

**Is Paxton available as a mobile app?**\
No, Paxton is available as a web application only.

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### Legal Research Tools

**What laws does Paxton cover?**\
Paxton covers US federal and state laws, regulations, and US case law at the appellate level and above. Find our coverage page here: [Paxton Coverage](https://www.paxton.ai/coverage)

**How does Paxton ensure citation accuracy?**\
We use Retrieval-Augmented Generation (RAG) on a database of laws and regulations, with relevant authority citations and links.

**Does Paxton provide Bluebook citations?**\
Bluebook citation support is on the roadmap for future releases.

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### Drafting & Analysis Tools

**Can Paxton draft legal documents?**\
Yes, Paxton can assist in drafting various legal documents and templates.

**Can Paxton analyze multiple documents at once?**\
Yes, multiple documents can be uploaded for analysis, with Paxton summarizing the 10 most relevant sections.

**Does Paxton offer file downloading capabilities?**\
Yes, you can download analyzed content as a .docx file.

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### Pricing & Plans

**What is the monthly and yearly cost of Paxton?**\
Paxton costs $499 per user per month. A 50% discount is available when billed annually, with an up-front annual cost of $2,999.

**Does Paxton offer a free trial?**\
Yes, a 7-day free trial is available for new users.