Frequently Asked Questions
Subscription Management
How can I cancel my subscription? You can cancel anytime; once canceled, you’ll lose access to Paxton. We offer month-to-month plans with no long-term commitments. Related Link: Cancel Subscription
How do I change my subscription plan? If the wrong plan is set, we will need to cancel, and create a new subscription. Please reach out for support for assistance.
Is there an Enterprise Option? Yes, for those wanting to extend from an individual license we have enterprise packages avaliable. Please connect with our team and book a firm strategy call here.
Can I switch between monthly and yearly plans? Yes, switching is available, with the yearly plan providing close to a 50% discount. Reach out to hello@paxton.ai for more information on switching. Can I get a refund for my subscription?
Per our Terms of Service, all purchases are non-refundable. You can cancel anytime by logging into your account, and your cancellation will take effect at the end of the current paid term — so you’ll retain full access until then. If you’re unsatisfied with Paxton, please email hello@paxton.ai and our team will do our best to help.
Billing & Payments
What payment methods do you accept? We accept Credit Cards, Debit Cards, Stripe Link, and direct bank payments.
What happens if my payment method is rejected? Some payment method restrictions may cause issues. We do not accept ACH transfers, Cash App, or prepaid credit cards.
Why is there a $1 authorization hold? This is an authorization hold to validate your payment information, typically reversed immediately or within 3-5 days.
Can I update my payment method on a canceled subscription? Yes, you can reactivate your account and add a new payment method at checkout.
Account Management
How do I change the email on my account? Currently, it’s not possible to change your email. You may need to create a new account with the desired email.
Will I retain access to my history if I cancel and renew later? Yes, upon renewal, your history will be restored.
How can I add additional users? For organizational accounts, an admin can set up additional users directly.
Is it possible to share documents with other users? Sharing is available for users on an organization account.
Technical Support
What should I do if I experience technical difficulties? Please try logging out and back in. If the issue persists, contact support for assistance.
How do I reset my login method from Google to email/password? Contact support to initiate a transition with a password reset link.
Can I use Paxton without an internet connection? No, Paxton currently requires an active internet connection.
Is Paxton available as a mobile app? No, Paxton is available as a web application only.
Legal Research Tools
What laws does Paxton cover? Paxton covers US federal and state laws, regulations, and US case law at the appellate level and above. Find our coverage page here: Paxton Coverage
How does Paxton ensure citation accuracy? We use Retrieval-Augmented Generation (RAG) on a database of laws and regulations, with relevant authority citations and links.
Does Paxton provide Bluebook citations? Bluebook citation support is on the roadmap for future releases.
Drafting & Analysis Tools
Can Paxton draft legal documents? Yes. Paxton's AI Assistant drafts contracts, clauses, letters, pleadings, and other legal work product. Its agentic workflow breaks complex drafting into multiple orchestrated steps—planning, researching, and drafting—to produce longer, better-structured, and more coherent documents than single-pass tools.
Can Paxton ground drafts and research in real law? Yes. Enable Legal Research in the Assistant and select your jurisdiction to pull in relevant case law, statutes, and rules with citations.
Can Paxton analyze multiple documents at once? Yes. You can upload one or many documents (or paste text) and ask questions, request summaries, locate specific clauses, or compare sources. Paxton answers directly with source highlighting so you can verify findings in the original text—useful even for large files like a 100-page deposition.
How large a file can Paxton handle? Paxton supports files up to 1GB and PDFs up to 2,500 pages, so you can process lengthy depositions, records, and case files in a single upload.
What file types can I upload? Text-based .pdf, .docx, .xlsx, .xls, .pptx, .txt, .csv, .json, .html, .xml, .md, and .markdown. Scanned PDFs are processed via OCR, though accuracy depends on scan quality.
Does Paxton offer file downloading capabilities? Yes. You can export generated documents and query results as .docx files for easy editing, formatting, and sharing in Microsoft Word.
Pricing & Plans
What is the monthly and yearly cost of Paxton? Paxton costs $499 per user per month. A 50% discount is available when billed annually, with an up-front annual cost of $2,999.
Does Paxton offer a free trial? Yes, a 7-day free trial is available for new users.
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