Frequently Asked Questions
Subscription Management
How can I cancel my subscription? You can cancel anytime; once canceled, you’ll lose access to Paxton. We offer month-to-month plans with no long-term commitments. Related Link: Cancel Subscription
How do I change my subscription plan? If the wrong plan is set, we will need to cancel, refund, and create a new subscription. Please reach out for support for assistance.
Is there an Enterprise Option? Yes, typically for larger firms with more than 20 users.
Can I switch between monthly and yearly plans? Yes, switching is available, with the yearly plan providing a 20% discount. Reach out to hello@paxton for more information on switching.
Billing & Payments
What payment methods do you accept? We accept Credit Cards, Debit Cards, Stripe Link, and direct bank payments.
How long does it take to process a refund? Refunds typically take 5-10 days to appear on your statement.
What happens if my payment method is rejected? Some payment method restrictions may cause issues. We do not accept ACH transfers, Cash App, or prepaid credit cards.
Why is there a $199 authorization hold? This is an authorization hold to validate your payment information, typically reversed within 3-5 days.
Can I update my payment method on a canceled subscription? Yes, you can reactivate your account and add a new payment method at checkout.
Account Management
How do I change the email on my account? Currently, it’s not possible to change your email. You may need to create a new account with the desired email.
Will I retain access to my history if I cancel and renew later? Yes, upon renewal, your history will be restored.
How can I add additional users? For organizational accounts, an admin can set up additional users directly.
Is it possible to share documents with other users? Sharing is available for users on an organization account.
Technical Support
What should I do if I experience technical difficulties? Please try logging out and back in. If the issue persists, contact support for assistance.
How do I reset my login method from Google to email/password? Contact support to initiate a transition with a password reset link.
Can I use Paxton without an internet connection? No, Paxton currently requires an active internet connection.
Is Paxton available as a mobile app? No, Paxton is available as a web application only.
Legal Research Tools
What laws does Paxton cover? Paxton covers US federal and state laws, regulations, and US case law at the appellate level and above. Find our coverage page here: Paxton Coverage
How does Paxton ensure citation accuracy? We use Retrieval-Augmented Generation (RAG) on a database of laws and regulations, with relevant authority citations and links.
Does Paxton provide Bluebook citations? Bluebook citation support is on the roadmap for future releases.
Drafting & Analysis Tools
Can Paxton draft legal documents? Yes, Paxton can assist in drafting various legal documents and templates.
Can Paxton analyze multiple documents at once? Yes, multiple documents can be uploaded for analysis, with Paxton summarizing the 10 most relevant sections.
Does Paxton offer file downloading capabilities? Yes, you can download analyzed content as a .docx file.
Pricing & Plans
What is the monthly and yearly cost of Paxton? Paxton costs $199 per user per month. A 20% discount is available when billed annually, bringing the per month cost to $159.
Are there student discounts available? Yes, students with a .edu email receive a discounted rate of $29 per month, or $25 per month when paid annually.
Does Paxton offer a free trial? Yes, a 7-day free trial is available for new users.
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