# New Updates to Paxton

We've rolled out a redesigned workspace that puts your **matter** at the center of everything you do in Paxton — chats, documents, and the AI assistant all now live inside the matter they belong to. This article walks through what's new, where things have moved, and a couple of temporary limitations to be aware of while we finish the transition.

**TL;DR** The matter is now your home base. Anything that wasn't already linked to a matter has been collected into a new read-only **Unassigned** matter so nothing is lost. Chats can be moved out of Unassigned into the right matter. Files in Unassigned can't be moved yet — there's a workaround below.

### The new landing experience

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When you open a matter, you'll land on the matter's own workspace instead of a global view. From the left sidebar you can jump to:

* **Matter Overview** — the at-a-glance summary for the matter
* **AI Assistant** — chats scoped to this matter
* **Files** — documents you've uploaded to this matter
* **Matter Files** — the organized file structure (e.g., Medical Chronology folders)

This is the change you'll notice first: your work is grouped by matter rather than scattered across a single global drive.

### The Unassigned matter

To make sure nothing got dropped during the transition, we created a special matter called **Unassigned**. You'll see it in your matters list with a `VIEW ONLY` badge.

> *"We've saved your previous chats and documents here because they weren't associated with a matter."*

Anything that wasn't already linked to a matter — older chats, files uploaded outside a matter context — now lives here. Think of it as a triage bin: a place to find and re-home older work.

#### What you can do in Unassigned

| Item type | Can be moved out? | Notes                                                                |
| --------- | ----------------- | -------------------------------------------------------------------- |
| Chats     | **Yes**           | Open a chat in Unassigned and move it into the correct matter.       |
| Files     | **Not yet**       | Files in Unassigned remain there for now — see the workaround below. |

### File moves: a temporary limitation

The current file experience does not yet expose a **Move** action, so files that landed in Unassigned can't be reassigned to another matter through the UI today.

**Workaround for files stuck in Unassigned**

If a file in Unassigned needs to live inside a specific matter:

1. Open the **Unassigned** matter.
2. **Download** the file to your computer.
3. Open the destination matter and **re-upload** the file there.

We expect this to be rare — for the past several months we've been blocking new uploads that aren't associated with a matter, so most files are already in the right place.&#x20;

### Picking files in chat (matter-scoped)

When you attach files to a chat or to a Medical Chronology, the **Add from Matter Files** picker now shows a focused list:

* **Files from the matter you're working in** (the default)
* **Files from Unassigned** (so you can still reach older items that haven't been moved yet)

You won't see files from other matters in the picker. This is intentional — we're reinforcing matter-centricity so it's harder to accidentally pull a file from the wrong client or case into a chat.

**Why we exposed Unassigned in the picker** We know files in Unassigned can't be moved yet, so making them pickable from any matter is a stop-gap that lets you keep working without the download/re-upload dance every time. Cross-matter file picking represented a small share of how the picker was actually used in the past, so for most workflows this scoping should feel natural.

### What to expect when you log in

The first time you open Paxton after this change, you'll see a short in-app tour that:

1. Flags that your workspace has been reorganized.
2. Walks you through the matter landing state, the Unassigned matter, and the new file picker.

### FAQ

**Where did my old chats go?** If they weren't linked to a matter, they're in **Unassigned**. Open the chat, then move it into the matter it belongs to.

**Why can't I move files out of Unassigned?** The new file experience hasn't shipped a Move action yet. Until it does, use the download/re-upload workaround above.

**Can I attach a file from a different matter to my current chat?** No — the file picker is scoped to the current matter plus Unassigned. If you need a file from another matter, download it from that matter and upload it into the one you're working in.

**Will I lose anything during this transition?** No. Everything that wasn't already in a matter has been preserved in the Unassigned matter.

### Need help?

If something looks off or a file that should be in a matter ended up in Unassigned, reach out to support, <support@paxton.ai> and we'll help you sort it out.


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